Reference

What You Agree To When You Use ids188

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO or GoPay through to how disputes are handled.

Account registration rulesDANA, OVO, GoPay deposit termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and eligibility
ids188 What You Agree To When You Use ids188
HOW WE HANDLE THIS

Our Commitments Under These Terms

Account Data and Retention

We store your account data only as long as your account is active or as required under applicable law. You can request a summary of held data through our support channels.

Wallet Security Practices

All DANA, OVO and GoPay transactions run through encrypted channels. Your linked wallet details are never stored in plain text and are not shared with third parties outside the payment process.

Term Change Notification

When we update these terms in a way that affects your account rights, we send an in-account notification before the change takes effect — not after. You always have the option to close your account if you disagree.

Dispute and Review Process

If you believe a term has been applied incorrectly to your account — including a transaction hold or a restriction — contact support with your account ID and transaction reference for a formal review.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat Support

Open the live chat from your account dashboard to ask questions about specific clauses, account restrictions or wallet transaction terms in real time.

Email for Formal Queries

Send a written request to our support email if you need a formal response about account suspension, term changes or a dispute related to your DANA, OVO or GoPay transaction.

Account Help Centre

Our help centre covers common term questions — from how wallet verification works to what happens if your withdrawal is held pending identity confirmation.

Terms and Conditions — What You Need to Know

These are the questions we hear most often about how our terms work, what they cover and what your options are if something on your account doesn't go the way you expected.

No. Our terms require that the wallet used for deposits matches the name on your ids188 account. Using a third-party wallet is a breach and may result in funds being held pending verification.

We send an in-account notification before material changes take effect. Continuing to log in and transact after that point means you accept the updated terms. You may close your account if you do not agree.

No. Each person may hold only one account. Duplicate accounts are a breach of these terms and may lead to suspension of all linked accounts and reversal of pending transactions.

Contact our support team via live chat or email with your account ID and the relevant transaction reference. We treat formal disputes as a priority and respond with a written outcome.

Access and eligibility depend on local law in your region. We recommend confirming that accessing ids188 is permitted where you are located before registering or transacting.

We hold the registration and transaction data linked to your account for as long as it remains active, or as required by applicable rules. Contact support to request a summary of what we hold.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.