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How Our Legal Framework Applies to Your Account

ids188 operates under terms shaped for eligible regions where access is permitted by local law — including how your account, wallet activity through DANA, OVO, or GoPay, and personal data are handled.

Account eligibility by regionDANA, OVO, GoPay wallet termsData handling policyUser rights and contact pathsCookie and retention terms
ids188 How Our Legal Framework Applies to Your Account
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights on ids188

We keep the scope of data we collect limited to what is genuinely needed to operate your account — transaction records, wallet identifiers for DANA, OVO, or GoPay, and the device data required for login security. We do not sell account data to third parties. Your rights under applicable data frameworks include the ability to request a copy of what we hold, ask for corrections, or request deletion where law permits. Retention periods follow the legal minimums for financial records in the jurisdictions where we operate.

Cookie Policy

We use session and functional cookies to keep you logged in and to remember your preferred wallet — DANA, OVO, or GoPay. You can manage cookie preferences from your browser settings at any time.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login, use the account lock option in settings immediately and contact support.

Data Retention

Transaction records linked to your account wallet are kept for the period required by applicable financial regulation. When the retention period ends, records are deleted from active systems.

Requesting Changes

Submit a data correction or deletion request via our policy email channel. We respond within the timeframe set by applicable law in your region — typically outlined in our full privacy policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights, want to request account data, or need to flag a concern about how your information is handled, our support team handles legal queries as a separate category — not mixed in with general account help. Use the channel that suits your situation below.

Live Chat Support Open the live chat window from any page on ids188. Select the legal or account policy category when prompted so your query reaches the right team directly.
Email for Policy Requests For data access, deletion or formal policy questions, email our policy contact. Include your registered account ID so we can locate your records without delay.
Account Settings Path Minor profile corrections — name spelling, linked wallet details for DANA or OVO — can be submitted through the account settings section without contacting support first.

Common Questions About Our Terms and Your Rights

These are the questions we receive most often about account policy, legal terms and data rights on ids188. If your question is not covered here, the support team can help via live chat or email.

Access and eligibility depend on local law and the region you are in. We do not make absolute legal certainty claims — check whether access is permitted where local law allows before opening an account.

We collect the details needed to verify your identity, process wallet transactions via DANA, OVO or GoPay, and secure your login. We do not collect data beyond what is operationally required.

Send a data access request to our policy email with your registered account ID. We will respond within the timeframe required by applicable law and provide a summary of records we hold.

Yes. Submit a deletion request through our email support channel. Some financial transaction records must be retained for the legally required period — we will tell you which records fall under that obligation.

DANA, OVO, or GoPay wallet links are frozen during a suspension review. Any balance in your account wallet remains accessible once the review is resolved, subject to verification completion.

We publish a notice on the platform when terms change and update the effective date on this page. Continuing to use ids188 after the effective date counts as acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.