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How ids188 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your session secure.

Account data protectedDANA, OVO, GoPay wallet data handled carefullyYour rights, clearly statedContact path for data requests
ids188 How ids188 Handles Your Personal Data
DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access, correct or remove your personal data, or if you have a question about how your DANA, OVO or GoPay transaction data is stored, our support team handles privacy requests directly. Submit your request through live chat, email or your account portal — include your registered mobile number so we can verify your identity before making any changes.

Team online

Live Chat

Open the chat icon from your account dashboard. Describe your data request clearly and our team will respond and verify your identity before proceeding.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered number and the specific data you want reviewed or removed.

Account Portal

Log in and go to Settings, then Privacy. From there you can review what data is stored, submit a correction request, or flag an issue with a recent wallet transaction.

HOW WE PROTECT DATA

Our Data Handling Practices in Detail

Protecting your account data is operational, not just a policy statement. Every connection between your device and our servers is encrypted. Wallet transaction data — including records from DANA, OVO and GoPay — is stored in access-controlled environments. We review access logs regularly and limit internal access to your personal data to staff who need it to support your account. Cookie use, retention periods and third-party sharing are each covered below.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can clear cookies through your browser without losing your account.

Account Security

OTP verification is required at login and when adding a new withdrawal wallet. If our system detects an unusual IP or device, your account is flagged for an extra verification step before access continues.

Data Retention

Active account data is retained while your account is open. Transaction records linked to DANA, OVO or GoPay are kept for the duration required by applicable financial rules in eligible regions.

Requesting Changes

Submit a correction or deletion request through live chat, email or the account portal. We verify your identity first, then action the request within the timeframe required by applicable local regulations.

Common Questions About Your Data at ids188

These are the questions we get most often about privacy, data access and how your account information is handled. If your question is not covered here, reach out through live chat or the account portal.

We collect your name, email address, registered mobile number and OTP verification records. We also log device type and IP address to protect your account from unauthorised access.

Transaction references and timestamps are stored so deposits and withdrawals can be verified. We do not store your full wallet PIN or payment credentials — those stay within your e-wallet app.

Yes. Submit your request through live chat or the account portal under Settings, then Privacy. We verify your identity first, then provide your data summary within the timeframe set by applicable regulations.

No. We do not sell or share your personal data with advertisers. Analytics data used to improve page performance is aggregated and does not identify individual accounts.

Account data is retained while your account is active. Transaction records, including those linked to DANA, OVO and GoPay, are kept for the period required under applicable financial regulations in eligible regions.

Go to Settings, then Privacy in your account, or contact support via live chat or email. After identity verification, we will correct or remove the specified data within the applicable regulatory timeframe.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.